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- Hotel del Coronado Records, 1888-1995
Letter from E. S. Babcock to Prof. Dion Romandy
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V026-488
Letter from E. S. Babcock to Prof. Dion Romandy
Bound Correspondence: Volume 26 page 488
07/10/1893
Enter a free text date.
Babcock, Elijah S.
Babcock writes to address Prof. Dion Romandy's trouble with waiters and dining rules.
Hotel del Coronado; Letters; Correspondence; Elijah S. Babcock; E. S. Babcock; Hotel industry; Dion Romandy; Customer Service
1500 Orange Avenue
California - Coronado
- Hotel del Coronado Records, 1888-1995
Dining at the Del
MS-0025
English
Letter (correspondence)
8 inches X 11 inches
No
July 10, 1893.
Prof. Dion Romandy,
Dear Sir:-
I have your favor of the 9th inst., and have noted its contents very carefully.
To put matters properly before you let me say that Mr Robinson is my most valued lieutenant, and that in five years experience I have found him looking solely to the interests of the hotel. He has been indiscreet, which he acknowledges, in some remarks made in reference to you, and promises that so far as he is concerned he will endeavor to control his speech. You, on the other hand, have been reported to him, by probably the same channel, as making equally uncomplimentary speeches of him; and I ask that you on your part refrain from making any comments regarding him.
Regarding the table, we are now setting on an average a better table than in years past. You have as a member of your orchestra one gentlemen who was a member of the band you succeeded, and who is competent to say whether the food that has been placed before you is equal in all respects to what was served Prof. Meisel and his men, from whom we had no complaint.
It is not necessary for you to fee the waiters, and you will at all times receive as good food as we give our officers and other employees.
I have known for some time of criticisms which have been made in an audible tone of voice at the table by yourself and your pianist. This naturally incensed the waiters, the chef, and Mr Robinson, and should not have been indulged in. In the future if you meet with any incivility, or do not get equally as good food as other employees, kindly report to me in writing at the time and I will remedy matters. We do not want the righting of complaints done in the future, as has been attempted in the past. The waiter now serving you in the nurses' hall has been with us for years, and we have not received any complaints on his account from boarder who were paying regular rates, and I shall see that he treats you properly. If he does not, we will remove him. If after making complaint to me you do not receive what you consider your rights, we will make other arrangements for you to board elsewhere.
I cannot afford and do not want to have any feeling in the matter. Your matters in the dining room this season are no different from what they were last year, so far as I am able to learn, but if they are we will endeavor to remedy any wrong.
Asking from you and Mr Gravvey your indulgence and cooperation until affairs work a little more smoothly, I remain,
Respectfully,
E. S. Babcock
Prof. Dion Romandy,
Dear Sir:-
I have your favor of the 9th inst., and have noted its contents very carefully.
To put matters properly before you let me say that Mr Robinson is my most valued lieutenant, and that in five years experience I have found him looking solely to the interests of the hotel. He has been indiscreet, which he acknowledges, in some remarks made in reference to you, and promises that so far as he is concerned he will endeavor to control his speech. You, on the other hand, have been reported to him, by probably the same channel, as making equally uncomplimentary speeches of him; and I ask that you on your part refrain from making any comments regarding him.
Regarding the table, we are now setting on an average a better table than in years past. You have as a member of your orchestra one gentlemen who was a member of the band you succeeded, and who is competent to say whether the food that has been placed before you is equal in all respects to what was served Prof. Meisel and his men, from whom we had no complaint.
It is not necessary for you to fee the waiters, and you will at all times receive as good food as we give our officers and other employees.
I have known for some time of criticisms which have been made in an audible tone of voice at the table by yourself and your pianist. This naturally incensed the waiters, the chef, and Mr Robinson, and should not have been indulged in. In the future if you meet with any incivility, or do not get equally as good food as other employees, kindly report to me in writing at the time and I will remedy matters. We do not want the righting of complaints done in the future, as has been attempted in the past. The waiter now serving you in the nurses' hall has been with us for years, and we have not received any complaints on his account from boarder who were paying regular rates, and I shall see that he treats you properly. If he does not, we will remove him. If after making complaint to me you do not receive what you consider your rights, we will make other arrangements for you to board elsewhere.
I cannot afford and do not want to have any feeling in the matter. Your matters in the dining room this season are no different from what they were last year, so far as I am able to learn, but if they are we will endeavor to remedy any wrong.
Asking from you and Mr Gravvey your indulgence and cooperation until affairs work a little more smoothly, I remain,
Respectfully,
E. S. Babcock
- San Diego State University Library and Information Access, Special Collections and University Archives
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